Soft Services Management
| Location | Duration | Kenyan Cost | Non-Kenyan Cost | Upcoming Schedules |
|---|---|---|---|---|
| Nairobi, Kenya | 5 Days | KES 100,000 | USD 1,300 |
| Location | Duration | Non-Kenyan Cost | Register |
|---|---|---|---|
| Online | 5 Days | USD 550 |
| Register |
|---|
Soft Services Management
About the Course
This course is designed to develop professionals in the planning, delivery, and management of
soft facilities management services. Covering areas such as cleaning, security, catering,
landscaping, reception, and mailroom services, the course equips participants to manage
integrated soft service functions efficiently and to the highest standards.
Target Participants
What You Will Learn
Course Duration
Course Outline
Introduction to Soft Services Management
Front-of-House and Guest Services
Security Management
Catering and Food Services Management
Grounds and Landscaping Management
Performance and Contract Management
Training Approach
This course will be delivered through a coaching-first approach that goes beyond traditional
instruction. Whether in our Nairobi classroom, live virtual cohorts, or through our White Label
LMS, participants engage in a safe and nonjudgmental learning environment designed for
meaningful transformation.
We focus on the individual behind the professional title, connecting with the heart before
training the mind. This approach encourages reflection, practical application, and deeper
engagement, ensuring that learning is not only understood but also internalized and applied with
confidence.
Certification
Participants will receive a certificate upon successful completion of the course, recognizing their
knowledge and practical competence.
Customized Training Solutions
This course can also be delivered as a tailor-made program, designed to address the specific
needs, priorities, and operational challenges of your organization.
