Change & Transformation Management
About the Course
This course equips leaders and change practitioners with the frameworks, tools, and skills to
plan, lead, and sustain organizational change and transformation. Participants will explore the
human side of change, learning how to manage resistance, communicate effectively, and bring
people along on the change journey.
Whether managing incremental improvements or large-scale transformation, participants will
leave with a practical toolkit for leading change that sticks.
Target Participants
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● Senior managers and directors leading change initiatives
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● HR and organisational development professionals
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● Project and programme managers
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● Change management practitioners and consultants
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● Business unit heads navigating transformation
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● Professionals involved in digital transformation and process improvement
What You Will Learn
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● Understand the principles and frameworks of change management
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● Diagnose organisational readiness for change
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● Develop and implement a change management plan
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● Manage the human side of change and resistance
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● Communicate change effectively to diverse stakeholders
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● Lead teams through uncertainty and transition
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● Apply change models including Kotter, ADKAR, and Lewin
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● Sustain change and embed new ways of working
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● Measure the impact and progress of change initiatives
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● Build organisational change capability and resilience
Course Duration
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● Face-to-face workshops: 5 days
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● Virtual Training: 7 days
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● LMS: Self-paced learning
Course Outline
Foundations of Change Management
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● What is organizational change, and why it is necessary
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● Types of change: incremental, transitional, and transformational
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● The change management landscape and key frameworks
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● The leader's role in change
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● Why change initiatives fail and how to avoid it
Change Models and Frameworks
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● Lewin's three-step change model
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● Kotter's eight-step change model
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● The ADKAR model for individual change
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● McKinsey 7S framework
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● Selecting and applying the right model for your context
Assessing Organisational Readiness
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● Conducting a change readiness assessment
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● Identifying stakeholders and their change positions
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● Force field analysis: driving and restraining forces
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● Organisational culture and its impact on change
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● Building a change coalition and sponsor network
Managing the Human Side of Change
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● Understanding how people respond to change
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● The change curve and emotional transitions
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● Managing resistance constructively
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● Supporting employees through uncertainty and loss
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● Building psychological safety during change
Change Communication and Stakeholder Engagement
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● Developing a change communication plan
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● Tailoring messages for different audiences
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● Using multiple channels effectively
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● Leading town halls, briefings, and change conversations
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● Feedback loops and two-way communication during change
Sustaining Change and Building Change Capability
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● Embedding new behaviours and ways of working
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● Celebrating milestones and reinforcing change
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● Measuring change progress and outcomes
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● Building a change-ready organisational culture
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● Developing internal change management capability
Training Approach
This course will be delivered through a coaching-first approach that goes beyond traditional
instruction. Whether in our Nairobi classroom, live virtual cohorts, or through our White Label
LMS, participants engage in a safe and nonjudgmental learning environment designed for
meaningful transformation.
We focus on the individual behind the professional title, connecting with the heart before
training the mind. This approach encourages reflection, practical application, and deeper
engagement, ensuring that learning is not only understood but also internalized and applied with
confidence.
Certification
Participants will receive a certificate upon successful completion of the course, recognizing their
knowledge and practical competence.
Customized Training Solutions
This course can also be delivered as a tailor-made program, designed to address the specific
needs, priorities, and operational challenges of your organization.
