Conflict Management & Resolution
| Location | Duration | Kenyan Cost | Non-Kenyan Cost | Upcoming Schedules |
|---|---|---|---|---|
| Nairobi, Kenya | 5 Days | KES 100,000 | USD 1,300 |
| Location | Duration | Non-Kenyan Cost | Register |
|---|---|---|---|
| Online | 5 Days | USD 550 |
| Register |
|---|
Conflict Management & Resolution
About the Course
This course equips professionals and leaders with the knowledge and practical skills to identify,
manage, and resolve conflict constructively in the workplace. Participants will explore the root
causes of conflict, examine different conflict styles, and develop a toolkit of strategies for de-
escalating tensions, facilitating resolution, and restoring productive working relationships.
By the end of the course, participants will be able to approach conflict with confidence,
composure, and the ability to turn difficult situations into opportunities for growth.
Target Participants
What You Will Learn
Course Duration
Course Outline
Understanding Conflict in the Workplace
Conflict Styles and Self-Awareness
Communication and De-escalation Skills
Mediation and Facilitated Resolution
Negotiation and Win-Win Outcomes
Building a Conflict-Resilient Culture
Training Approach
This course will be delivered through a coaching-first approach that goes beyond traditional
instruction. Whether in our Nairobi classroom, live virtual cohorts, or through our White Label
LMS, participants engage in a safe and nonjudgmental learning environment designed for
meaningful transformation.
We focus on the individual behind the professional title, connecting with the heart before
training the mind. This approach encourages reflection, practical application, and deeper
engagement, ensuring that learning is not only understood but also internalized and applied with
confidence.
Certification
Participants will receive a certificate upon successful completion of the course, recognizing their
knowledge and practical competence.
Customized Training Solutions
This course can also be delivered as a tailor-made program, designed to address the specific
needs, priorities, and operational challenges of your organization.
