People Management & Supervisory Skills
| Location | Duration | Kenyan Cost | Non-Kenyan Cost | Upcoming Schedules |
|---|---|---|---|---|
| Nairobi, Kenya | 5 Days | KES 100,000 | USD 1,300 |
| Location | Duration | Non-Kenyan Cost | Register |
|---|---|---|---|
| Online | 5 Days | USD 550 |
| Register |
|---|
People Management & Supervisory Skills
About the Course
This course is designed for new and developing supervisors and managers who are responsible
for leading teams and managing people on a day-to-day basis. It provides practical tools and
frameworks for managing performance, building team relationships, communicating effectively,
and creating a productive working environment.
Participants will gain the confidence and competence to handle the real challenges of people
management and become supervisors their teams respect and trust.
Target Participants
- ● New supervisors and team leaders
- ● Employees recently promoted into management roles
- ● Frontline managers and section heads
- ● Technical professionals transitioning into people management
- ● Administrative supervisors and coordinators
- ● Small business owners managing their first teams
What You Will Learn
- ● Understand the transition from individual contributor to manager
- ● Set clear expectations and manage team performance
- ● Communicate effectively with individuals and teams
- ● Delegate tasks and responsibilities with confidence
- ● Handle disciplinary matters and difficult conversations
- ● Motivate and engage team members
- ● Manage time, priorities, and workloads effectively
- ● Build a positive and productive team culture
- ● Identify and address team conflict early
- ● Support the learning and development of team members
Course Duration
- ● Face-to-face workshops: 5 days
- ● Virtual Training: 7 days
- ● LMS: Self-paced learning
Course Outline
The Role of the Supervisor and People Manager
- ● The transition from individual contributor to manager
- ● Roles and responsibilities of a supervisor
- ● Management styles and their impact
- ● Building authority and credibility with your team
- ● Understanding your team's expectations of you
Communication and Interpersonal Skills
- ● Effective communication for managers
- ● Active listening and giving clear instructions
- ● Giving and receiving feedback
- ● Managing upward, downward, and peer communication
- ● Written communication for supervisors
Setting Expectations and Managing Performance
- ● Setting SMART goals and clear expectations
- ● Monitoring performance and staying on track
- ● Recognising and rewarding good performance
- ● Managing underperformance and having difficult conversations
- ● Conducting one-to-one meetings effectively
Delegation and Time Management
- ● Why and how to delegate effectively
- ● Matching tasks to team members' capabilities
- ● Overcoming barriers to delegation
- ● Managing your own time and priorities as a manager
- ● Planning and organising team workloads
Team Dynamics and Conflict Management
- ● Understanding team stages and dynamics
- ● Building team cohesion and trust
- ● Identifying and managing conflict early
- ● Handling difficult team members and behaviours
- ● Creating a psychologically safe team environment
Developing and Retaining Your Team
- ● Identifying development needs in your team
- ● Coaching and on-the-job learning
- ● Supporting career growth and progression
- ● Motivating team members with different needs
- ● Building a culture of continuous improvement
Training Approach
This course will be delivered through a coaching-first approach that goes beyond traditional
instruction. Whether in our Nairobi classroom, live virtual cohorts, or through our White Label
LMS, participants engage in a safe and nonjudgmental learning environment designed for
meaningful transformation.
We focus on the individual behind the professional title, connecting with the heart before
training the mind. This approach encourages reflection, practical application, and deeper
engagement, ensuring that learning is not only understood but also internalized and applied with
confidence.
Certification
Participants will receive a certificate upon successful completion of the course, recognizing their
knowledge and practical competence.
Customized Training Solutions
This course can also be delivered as a tailor-made program, designed to address the specific
needs, priorities, and operational challenges of your organization.