About the Course
This course is designed to equip professionals with a deep understanding of how individuals,
groups, and organizational systems interact to influence performance and overall business
success. It focuses on the study of human behavior within organizational settings and how this
behavior impacts productivity, communication, leadership, and workplace culture.
Participants will explore organizational behavior as a multidisciplinary field that draws from
psychology, sociology, and management to understand and improve workplace dynamics. The
course emphasizes the importance of predicting, understanding, and influencing behavior to
create high performing and people centered organizations.
By the end of the training, participants will be able to apply organizational behavior principles to
enhance employee engagement, improve team performance, and drive sustainable organizational
growth.
Target Participants
This course is ideal for:
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● Human resource professionals
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● Managers and team leaders
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● Organizational development specialists
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● Supervisors and department heads
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● Project managers and coordinators
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● Professionals involved in people management and workplace performance
What You Will Learn
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● Understand the fundamentals of organizational behavior
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● Analyze individual and group behavior in the workplace
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● Improve employee motivation and performance
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● Apply emotional intelligence in managing individuals
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● Manage teams and group dynamics effectively
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● Strengthen interpersonal communication skills
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● Understand power, politics, and leadership in organizations
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● Manage conflict and apply negotiation strategies
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● Lead and manage organizational change
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● Build and sustain a strong organizational culture
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● Manage workplace stress and employee wellbeing
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● Apply organizational development strategies to improve performance
Course Duration
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Course Duration
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● Virtual Training: 7 days
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● LMS: Self-paced learning
Course Outline
Introduction to Organizational Behavior
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● Definition and scope of organizational behavior
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● Organizational goals and strategies
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● Relationship between behavior and organizational success
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● Trends and challenges in organizational behavior
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● Diversity and inclusion in the workplace
Managing Individuals
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● Understanding individual behavior at work
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● Perception and attitudes
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● Impact of physical and mental environments
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● Emotional intelligence in the workplace
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● Assessing employee behavior and performance
Motivation and Performance Management
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● Importance of motivation in performance
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● Role of managers in motivating employees
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● Job design and motivation
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● Feedback and performance improvement
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● Employee engagement strategies
Managing Groups and Teams
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● Definition and characteristics of teams
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● Group dynamics and development
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● Team effectiveness and performance
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● Collaboration and teamwork skills
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● Benefits and challenges of teams
Interpersonal Communication and Relationships
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● Communication styles and their impact
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● Interpersonal relationships in teams
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● Managing communication breakdowns
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● Interpersonal relationships in teams
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● Diversity and inclusion in communication
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● Building strong workplace relationships
Power, Politics, and Leadership
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● Difference between leadership and management
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● Sources of power in organizations
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● Organizational politics and influence
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● Impact of leadership styles on performance
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● Ethical leadership practices
Conflict Management and Negotiation
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● Types and causes of conflict
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● Impact of conflict on organizational performance
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● Conflict resolution strategies
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● Negotiation techniques and approaches
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● Negotiation techniques and approaches
Managing Change and Organizational Structure
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● Types of organizational structures
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● Impact of structure on performance
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● Change management strategies
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● Managing resistance to change
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● Implementing change successfully
Organizational Culture
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● Importance and types of organizational culture
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● Evolution of organizational culture
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● Managing and shaping culture
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● Mechanisms for cultural control
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● Sustaining a performance oriented culture
Learning and Development in the Workplace
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● Role of learning and development
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● Individual learning and capability building
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● Methods for continuous learning
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● Creating a learning organization
Stress Management and Employee Wellbeing
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● Causes of workplace stress
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● Impact of stress on performance
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● Strategies for managing stress
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● Promoting employee wellbeing
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● Work life balance strategies
Organizational Development Interventions
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● Definition of organizational development
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● Importance and benefits
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● OD intervention techniques
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● Components of organizational development
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● Driving continuous improvement
Training Approach
This course will be delivered through a coaching-first approach that goes beyond traditional
instruction. Whether in our Nairobi classroom, live virtual cohorts, or through our White Label
LMS, participants engage in a safe and nonjudgmental learning environment designed for
meaningful transformation.
We focus on the individual behind the professional title, connecting with the heart before
training the mind. This approach encourages reflection, practical application, and deeper
engagement, ensuring that learning is not only understood but also internalized and applied with
confidence.
Certification
Participants will receive a certificate upon successful completion of the course, recognizing their
knowledge and practical competence.
Customized Training Solutions
This course can also be delivered as a tailor-made program, designed to address the specific
needs, priorities, and operational challenges of your organization.
